DELIVERY AND RETURNS
| Details | Courier | EU | NON-EU | ASIA | INDIA | USA / CANADA | MIDDLE EAST | AUS / NZ |
|---|---|---|---|---|---|---|---|---|
| Upto 500 gms - large letter | FEDEX TRANSBORDER | €22.00 | €35.00 | $30.00 | $20.00 | $20.00 | $28.00 | $20.00 |
| DHL EXPRESS | €27.00 | €36.00 | $46.00 | $32.00 | $31.20 | $37.44 | $32.00 | |
| 500 gms to 1 kg | FEDEX TRANSBORDER | €23.00 | €36.00 | $32.00 | $23.00 | $25.00 | $30.00 | $27.00 |
| DHL EXPRESS | €28.00 | €37.00 | $49.50 | $35.00 | $35.00 | $37.44 | $35.00 | |
| 1 kg to 1.5 kg | FEDEX TRANSBORDER | €25.00 | €37.00 | $35.00 | $25.00 | $32.00 | $34.00 | $33.00 |
| DHL EXPRESS | €29.00 | €38.00 | $49.90 | $40.00 | $40.00 | $44.00 | $40.00 | |
| 1.5 kg to 2 kg | FEDEX TRANSBORDER | €30.00 | €41.00 | $45.00 | $32.00 | $43.00 | $45.50 | $45.00 |
| DHL EXPRESS | €32.00 | €42.00 | $57.40 | $57.40 | $57.40 | $57.40 | $55.00 | |
| 2 kg to 5 kg | FEDEX TRANSBORDER | €33.00 | €45.00 | $55.00 | $35.00 | $50.00 | $45.00 | $90.00 |
| DHL EXPRESS | €34.00 | €46.00 | $76.00 | $57.40 | $57.40 | $76.00 | $100.00 | |
|
Transit time (working days) (does not include custom checks) |
FEDEX TRANSBORDER | 4 to 8 days | 7 to 11 days | 5 to 11 days | 8 to 11 days | 4 to 9 days | 5 to 11 days | 4 to 9 days |
| DHL EXPRESS | 2 to 3 days | 3 to 4 days | 3 to 5 days | 3 to 5 days | 3 to 4 days | 3 to 4 days | 3 to 5 days |
| Details | Courier | UK Mainland |
|---|---|---|
| Upto 20 Kgs | PARCELFORCE | £3.99 |
***** Please note below for EU & ROW shipment *****
Your item will be shipped with incoterm ‘Delivered Duties Unpaid’ (DDU) via Royal Mail Tracked.
You may have to pay import VAT (and customs duties, if payable) and a handling fee to custom brokers for the courier
All delivery timings are subject to stock levels which we have not limited, but is being processed frequently.
We do apologise in advance if you are waiting a little longer than the below timings on your order.
Orders are limited to 20 units.
Thank you for your support.
returns
To return a faulty item, please send us an email to info@bagsofethics.org including the following info:
– your order number.
– the product you wish to return.
– the reason for the return.
From the UK: We will reply to you within the next 48 hours with a return label with relevant instructions.
Please note: only unused and unpacked products can be returned to us.
From outside the UK: We will reply with further instructions to your email.
Refund
A refund will be processed upon the next 48 hours after we receive the returned parcel into our warehouse.
Please note: depending on your card provider, a refund can take up to 7 days to be credited to your card.