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Return To ShopDELIVERY AND RETURNS
| Details | Courier | UK Mainland |
|---|---|---|
| Upto 20 Kgs | PARCELFORCE | £3.99 |
***** Please note below for EU & ROW shipment *****
Your item will be shipped with incoterm ‘Delivered Duties Unpaid’ (DDU) via Royal Mail Tracked.
You may have to pay import VAT (and customs duties, if payable) and a handling fee to custom brokers for the courier
| Details | Courier | EU | NON-EU | ASIA | INDIA | USA / CANADA | MIDDLE EAST | AUS / NZ |
|---|---|---|---|---|---|---|---|---|
| Upto 500 gms - large letter | FEDEX TRANSBORDER | €22.00 | €35.00 | $30.00 | $20.00 | $20.00 | $28.00 | $20.00 |
| DHL EXPRESS | €27.00 | €36.00 | $46.00 | $32.00 | $31.20 | $37.44 | $32.00 | |
| 500 gms to 1 kg | FEDEX TRANSBORDER | €23.00 | €36.00 | $32.00 | $23.00 | $25.00 | $30.00 | $27.00 |
| DHL EXPRESS | €28.00 | €37.00 | $49.50 | $35.00 | $35.00 | $37.44 | $35.00 | |
| 1 kg to 1.5 kg | FEDEX TRANSBORDER | €25.00 | €37.00 | $35.00 | $25.00 | $32.00 | $34.00 | $33.00 |
| DHL EXPRESS | €29.00 | €38.00 | $49.90 | $40.00 | $40.00 | $44.00 | $40.00 | |
| 1.5 kg to 2 kg | FEDEX TRANSBORDER | €30.00 | €41.00 | $45.00 | $32.00 | $43.00 | $45.50 | $45.00 |
| DHL EXPRESS | €32.00 | €42.00 | $57.40 | $57.40 | $57.40 | $57.40 | $55.00 | |
| 2 kg to 5 kg | FEDEX TRANSBORDER | €33.00 | €45.00 | $55.00 | $35.00 | $50.00 | $45.00 | $90.00 |
| DHL EXPRESS | €34.00 | €46.00 | $76.00 | $57.40 | $57.40 | $76.00 | $100.00 | |
| Transit time (working days) (does not include custom checks) | FEDEX TRANSBORDER | 4 to 8 days | 7 to 11 days | 5 to 11 days | 8 to 11 days | 4 to 9 days | 5 to 11 days | 4 to 9 days |
| DHL EXPRESS | 2 to 3 days | 3 to 4 days | 3 to 5 days | 3 to 5 days | 3 to 4 days | 3 to 4 days | 3 to 5 days |
All delivery timings are subject to stock levels which we have not limited, but is being processed frequently.
We do apologise in advance if you are waiting a little longer than the below timings on your order.
Orders are limited to 20 units.
Thank you for your support.
returns
To return a faulty item, please send us an email to [email protected] including the following info:
– your order number.
– the product you wish to return.
– the reason for the return.
From the UK: We will reply to you within the next 48 hours with a return label with relevant instructions.
Please note: only unused and unpacked products can be returned to us.
From outside the UK: We will reply with further instructions to your email.
Refund
A refund will be processed upon the next 48 hours after we receive the returned parcel into our warehouse.
Please note: depending on your card provider, a refund can take up to 7 days to be credited to your card.